How our service works
Simple, free and transparent.
- 1
Get in touch
Call 0330 520 4195 or send us a message. Tell us about your current plan and what you'd like to change.
- 2
We explain your options
We talk through suitable plan types, contract lengths and the total cost over the term, in plain English.
- 3
You choose — or don't
Any contract is arranged directly with the provider. You're never obliged to buy anything.
Is it really free?
Yes. Our guidance is free to you. Calls to 0330 520 4195 cost the same as a standard UK landline call and are usually included in inclusive minutes.
How are we funded?
Like many comparison services, we may receive a commission from a retailer or provider if you choose to take out a plan through a link or referral from us. This never changes the price you pay, and we will always tell you if a referral is commercial. You are free to purchase from any provider directly.
What we will never do
- Ask for your bank details, card number or PIN over the phone
- Ask for your mobile account password or one-time passcodes
- Pressure you into a decision
- Claim to be your network provider
Your rights
When you take out a contract at a distance (online or by phone) you normally have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. Ofcom rules also let you switch provider easily by texting “PAC” or “STAC” to 65075.
Talk it through with an adviser
Free, no-obligation guidance on choosing a plan that fits how you use your phone.