Complaints procedure
We aim to get things right, and want to know when we don't.
Last updated: 7 November 2026
How to complain
Contact us by email at info@asedcenteruk.online or call 0330 520 4195. Please include your name, contact details, a description of the issue and how you'd like us to resolve it.
What happens next
- We acknowledge your complaint within 2 working days.
- We investigate and aim to send a full response within 14 days.
- If we need longer, we'll explain why and keep you updated. We aim to resolve all complaints within 8 weeks.
Complaints about a mobile provider
If your complaint is about your network provider's service, bill or contract, please contact the provider first. If it's not resolved within 8 weeks, or you receive a deadlock letter, you can take it to the provider's approved Alternative Dispute Resolution scheme — the Communications Ombudsman or CISAS. You can find more at Ofcom.
Data protection complaints
You can also contact the Information Commissioner's Office.
Customers needing extra support
If you need extra help — for example because of a disability, illness or bereavement — please tell us and we'll adapt how we communicate with you.