Frequently asked questions
Quick answers on switching, contracts and our service.
Is Ased Center UK a mobile network?
No. Ased Center UK is an independent comparison and advice service. We are not a network operator and not affiliated with any network.
Does it cost anything to use your service?
No. Our guidance is free. Calls to 0330 520 4195 are charged at the standard UK geographic rate and are normally included in inclusive minutes.
How do I keep my number when switching?
Text PAC to 65075 to get a Porting Authorisation Code, then give it to your new provider. The switch usually completes within one working day.
What is a STAC code?
If you don't want to keep your number, text STAC to 65075 to get a Service Termination Authorisation Code, which you give to your new provider.
Can I cancel a new contract?
Contracts taken out online or by phone normally come with a 14-day cooling-off period. Terms vary, so check with your provider.
What happens when my contract ends?
Providers must send you an end-of-contract notification with their best available deals. If your handset is paid off, moving to SIM-only can often lower your bill.
Will a credit check affect my credit score?
Pay monthly contracts usually involve a credit check. A hard search can show on your credit file. Ask the provider whether a soft check is available first.
Do you ask for payment details?
Never. We never ask for bank, card or account login details. If anyone claiming to be us does, please hang up and contact us.
Talk it through with an adviser
Free, no-obligation guidance on choosing a plan that fits how you use your phone.